How to Troubleshoot a CyberLink DVD With No Soundby Greyson Ferguson
CyberLink PowerDVD is a DVD-burning program that reads and renders a large number of audio and video files. Once the DVD is created with the program, you can view the contents on a DVD player or television. If no volume is playing in the program, there could be a few reasons why.
Check the user manual of the DVD player you are using to watch the CyberLink DVD. Some stand-alone DVD players do not play certain formats of home-created DVDs. You may find the DVD player does not properly read the format you are using, causing the lack of audio. There isn't anything you can do about this issue other than play the CyberLink PowerDVD on a different player.
Look over the volume controls of the TV or computer. You may just have the volume options turned all the way down (or muted), causing the lack of audio. Double-click the audio icon in the lower-right corner of the desktop to check this information.
Look on the bottom of the DVD for any dust or debris. Debris can block important audio rendering information on the disc, causing the audio problem. Although this generally causes both audio and video issues, cleaning off the bottom of the DVD may help correct the problem.
Install the latest version of CyberLink PowerDVD. If you are running an older version of the program you may run into volume-control issues. Download the programming from the CyberLink.com website (it costs $49.95-$89.95 as of September 2010).
Close out the CyberLink DVD program, wait a few moments, then restart the software and re-import the media file that is not properly playing with audio. The program (or media file) may have just booted incorrectly, causing the problems.