How to Speak With a Microsoft Representative

by David Downs

Microsoft is the world's largest maker of computer software. More than 90 percent of home computers run a version of its Windows operating system. Microsoft also produces and distributes a wide variety of software for desktop publishing. Much of it can be quite complex. Here's how to speak with a Microsoft representative.

Contacting Microsoft

To contact a Microsoft representative by phone, make an appointment by logging onto to and going to the support page.

Select the product you wish to speak to a representative about, agree to a EULA (end-user licensing agreement), and select "phone" from the method column. A phone number will be provided.

Be patient. Phone appointments with representatives are limited to select business hours, and call wait times can vary.


  • check If you're having trouble using a Microsoft product, consult its "Help" program or online support center before calling Microsoft. A telephone consultation with a Microsoft representative will cost $59 per call.


About the Author

Award-winning journalist David Downs covers the arts and technology for major international magazines and newspapers like "Wired," "Rolling Stone," the "Los Angeles Times" and the "San Francisco Chronicle." He began writing professionally in 2000 and holds a Bachelor of Arts in English literature from the University of California, Santa Barbara.