How to Fix a Clicking Sound in a Western Digital My Book

by Ruri Ranbe

The Western Digital My Book is a large external hard drive designed to add additional storage space to desktop computers. The My Book contains a 3.5-inch internal desktop hard drive. If the hard drive contains bad sectors or is failing, the device may start to make a clicking sound, indicating an issue with the read-write head or disk surface. To fix this, run the Data Lifeguard Diagnostics program to attempt to repair bad sectors on the drive; however, replacing the internal drive with a new model is often the best long-term solution.

Repairing Bad Sectors

1

Download Windows Data Lifeguard Diagnostics from the Western Digital website at support.wdc.com. Click "Run" or "Open," then follow the on-screen directions to extract the files after the installation is complete.

2

Go to the folder where the files were extracted to. Right-click "windlg.exe," then click "Run as Administrator." Enter an administrator's password, if prompted.

3

Follow the on-screen directions until the "Select an Option" window appears. Click "Extended Test" to scan the drive for problems. The extended test can take several hours.

4

Click "Start." Read the test results when the scan is complete. Follow the on-screen directions to repair the bad sectors and fix the clicking sound, if applicable. If the test fails or if the program is unable to repair bad sectors on the Western Digital My Book, you must replace the drive.

Replacing the Drive

1

Disconnect the power adapter and USB cable connected to the Western Digital My Book.

2

Set the case down on one side, then turn the back panel towards you. Insert the tip of a flathead screwdriver in between the cover and the central console.

3

Lift up the screwdriver, so that it's at a 90-degree angle from the cover panel, to separate the cover from the console. Turn over the My Book and repeat the steps on the opposite side.

4

Slide the cover off the central console. Use a crosshead screwdriver to loosen all visible screws from the right and left sides of the enclosure.

5

Shine a flashlight into the case to locate a screw hidden in between the hard drive and the case. Loosen the screw found on the inside of the enclosure.

6

Loosen the four screws surrounding the left and right side of the drive, then disconnect the hard drive cables attached to the disk.

7

Remove the new hard drive from its protective packaging, then follow the above steps in reverse to reassemble the Western Digital and fix the clicking sounds coming from inside the case.

Tips

  • check Contact Western Digital before disassembling the case or replacing the hard drive, as these actions could void the warranty.
  • check Older Western Digital models may contain a Parallel ATA (PATA) hard drive, rather than a Serial ATA (SATA) hard drive. PATA hard drives have a 40-pin port on the back of the disk, while SATA drives have a 7-pin port. PATA and SATA connectors are not compatible, so check which interface the existing drive uses before purchasing a new drive.

Items you will need

About the Author

Ruri Ranbe has been working as a writer since 2008. She received an A.A. in English literature from Valencia College and is completing a B.S. in computer science at the University of Central Florida. Ranbe also has more than six years of professional information-technology experience, specializing in computer architecture, operating systems, networking, server administration, virtualization and Web design.