Windows Cannot Print Due to a Problem With the Current Printer Setup in Word 2007

By Alan Sembera

Troubleshooting printing problems often requires trial and error.
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When Microsoft Word 2007 encounters an error while printing, it usually displays the message "Windows cannot print due to a problem with the current printer setup." This error message is particular to Word and other Office applications, and can occur for a number of reasons. You may have to try several solutions to resolve the problem. Some of the basic troubleshooting steps are to reset your default printer and reinstall your printer drivers. You can also try checking your Windows system files to make sure there are no problems with the printing subsystem.

Reset Default Printer

Close Office 2007 and switch to Desktop view. Click "Settings" on the Charms bar, and then select "Control Panel" at the top of the Settings screen.

Select "Hardware and Sound" from the Control Panel screen, and then click "Devices and Printers."

Right-click the icon for a different printer, and then select "Set as Default Printer". It doesn't matter which one you choose, and it can even be one of the generic printer drivers included with Windows or Office such as "Fax" or "Microsoft XPS Document Writer." Choosing a new default printer causes Windows to overwrite the old registry entry for the default printer.

Right-click the original printer, then select "Set as Default Printer" to set it back to your default printer.

Reinstall Printer Driver

Right-click the icon for your printer, then select "Remove Device." Click "Yes" to confirm the deletion of the drivers from your computer.

Click "Add a Printer" from the top of the screen. Select "Add a Local Printer" from the next screen, if the printer is attached to your computer, or select "Add a Network, Wireless or Bluetooth Printer" if the printer is on the network. Windows searches for available printers and displays the results on the next screen.

Select your printer from the results and then click "Next" to reinstall the printer drivers. You may need to use the disc that came with the printer or give Windows permission to download the driver files. Click "Finish" when the installation is complete.

Try to print a document from Word 2007. If the error message persists, you may have problems with the files in Windows' printing subsystem. You can check and repair your system files using the Windows System File Checker utility.

System File Checker

Close any open applications and then click "Search" on the Charms bar. Type "cmd" into the search field.

Right-click "Command Prompt" in the search results and then click "Run As Administrator" on the taskbar.

Type "sfc /scannow" (without quotes) at the command prompt and then press "Enter." Windows checks your system files and replaces any corrupted or modified files. The process takes several minutes. The utility will notify you at the end of the check, if it finds any bad files.

Type "exit" (without quotes) at the prompt to close the window and then restart your computer if Windows repaired any bad files. If Windows found bad files but was unable to fix them, try restarting your computer and running System File Checker again.


If you receive the error message while trying the send a fax, but you are able to print normally to a regular printer, the problem is most likely with your fax software setup.


Information in this article applies to Windows 8 and Microsoft Word 2007. It may vary slightly or significantly with other versions or products.