Why Isn't My Google Chrome Working on Windows 7?

By Kevin Lee

Work more productively by learning to troubleshoot Google Chrome.
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Because different users can have wildly different computer and software configurations, a Web browser can fail to work correctly in Windows 7 for a wide variety of reasons. Google helps people identify Chrome problems by displaying a list of them in a table. Some problems are severe and can completely prevent you from browsing, while others are relatively minor inconveniences.

Long Running Scripts

Many Web developers create websites using JavaScript, a programming language that adds various kinds of functionality to Web pages. If a script fails to run correctly, your Web page may become unresponsive. When that happens, Chrome displays an alert that reads "A script running on this page is taking a loooong time to do its job." While it’s possible that the script is performing a legitimate task, it may run forever unless you stop it. If you think the script is hanging, use the alert box to tell Chrome to terminate the script.

Page Display Problems

You may encounter Web pages that don't display properly; images might be misaligned and parts of the page may be missing. Attempt to resolve this by clicking the Chrome menu, selecting "Settings" and then clicking "Extensions." You can then remove the check mark from the "Allow in Incognito" check box, click the Chrome menu again and select "New InCognito Window." If your Web page displays correctly after you do this, try clearing Chrome's cache and other browsing data. Google suggests disabling those when those solutions do not work.

Web Page Crashes

If one of your Web pages crashes, you will see a message that says "Aw, Snap!" Steps you can take to resolve this problem include disabling extensions and ensuring that your malware or firewall applications aren’t preventing Chrome from working correctly. Do this by turning those applications off temporarily and trying to access your Web page again. If the page does not crash, Google suggests adding an exception to your security program that allows Chrome to communicate over the Internet.

Browser Crashes from Software Problems

Several issues may cause the entire browser to crash. If you use Internet Download Manager, visit the program's Web page and review instructions that explain how to update that program to avoid conflicts with Chrome. You can also check for software conflicts by typing "about:conflicts" in the browser's Address bar and pressing "Enter." A page will display applications that could be causing the crashes. A corrupt user profile may cause browser crashes as well. If you see the "Whoa! Google Chrome has Crashed” message repeatedly, create a new user profile to see if that stops the crashes. If Chrome continues to encounter problems, scan your computer for malware to see if a virus or other harmful software is the cause of the problem.

Browser Crashes from Hardware Problems

Checking for problems with protected system files may stop Chrome from crashing unexpectedly. Scan for those problems by pressing "Windows-R" to open the Run window. Type "SFC.EXE / SCANNOW” and press "Enter" to make Windows check your system for problems and repair them. When the scan completes, launch Chrome and test to see if it works correctly.