Why Does My Facebook Keep Crashing?
By Andrew Schrader
Troubleshooting website crashes can be a long and discouraging process, especially when they crash while you need them for work. If Facebook refuses to stay open, you most likely have a problem with your current browser or your security settings. Before troubleshooting specifics, test whether Facebook remains open on another web browser. This helps determine whether malware, plugins or other data may be interfering with your web browser or if security programs are preventing all browsers from accessing Facebook.
Cookies and Other Data
In addition to the many cookies and other pieces of browsing data installed in your browser from other websites, Facebook uses a number of cookies for security, advertising and localization purposes. Cookies are bits of software that work within your browser, and when they become corrupted, they may conflict with other functions and cause your browser to crash. It is best to delete all cookies and browsing data and check your browser's cookie settings to make sure Facebook is allowed to set cookies. Restart your browser and visit Facebook.
If you have any plugins or extensions installed in your web browser, try disabling them or starting your browser in a Safe or Protected Mode to check if Facebook works properly. Since Safe Mode, or your browser's equivalent, temporarily disables add-ons, you will know if Facebook remains open the problem is being caused by a faulty add-on. Like cookies, plugins and extensions are bits of software. When corrupted, they can interfere with other pieces of information and cause abnormal browser functions. If your browser has no Safe Mode, or equivalent, disable all add-ons, restart your browser and visit Facebook to test if it remains open.
Firewalls and Security Programs
If running a firewall or security program, make sure it is not blocking the Facebook domain or any content that may appear on Facebook. If so, it will deny access and cause Facebook to crash or not load at all. Add Facebook.com to your list of trusted websites. If using Internet Explorer, check your security zones to ensure Facebook.com is not listed as a Restricted site.
Malware can infect Facebook or your Internet browser when you follow certain links or accidentally download malicious content. If you think you may be infected with malware, download and install a trustworthy malware or anti-virus protection program and run a scan of your computer. Upgrade your browser to the latest version and remove any suspicious add-ons. If you believe malware is affecting your personal Facebook account, change your password.
Andrew Schrader has been a professional writer and filmmaker since 2004. He works as a writer and director, holding a Bachelor of Arts in film and media studies from UC Santa Barbara. Schrader specializes in writing about technology and computer software.