Why Does My Facebook Keep Crashing?

By Andrew Schrader

Test Facebook on other browsers to narrow down the cause of the crashes.
i John Howard/Photodisc/Getty Images

Troubleshooting website crashes can be a long and discouraging process, especially when they crash while you need them for work. If Facebook refuses to stay open, you most likely have a problem with your current browser or your security settings. Before troubleshooting specifics, test whether Facebook remains open on another web browser. This helps determine whether malware, plugins or other data may be interfering with your web browser or if security programs are preventing all browsers from accessing Facebook.

Cookies and Other Data

In addition to the many cookies and other pieces of browsing data installed in your browser from other websites, Facebook uses a number of cookies for security, advertising and localization purposes. Cookies are bits of software that work within your browser, and when they become corrupted, they may conflict with other functions and cause your browser to crash. It is best to delete all cookies and browsing data and check your browser's cookie settings to make sure Facebook is allowed to set cookies. Restart your browser and visit Facebook.


If you have any plugins or extensions installed in your web browser, try disabling them or starting your browser in a Safe or Protected Mode to check if Facebook works properly. Since Safe Mode, or your browser's equivalent, temporarily disables add-ons, you will know if Facebook remains open the problem is being caused by a faulty add-on. Like cookies, plugins and extensions are bits of software. When corrupted, they can interfere with other pieces of information and cause abnormal browser functions. If your browser has no Safe Mode, or equivalent, disable all add-ons, restart your browser and visit Facebook to test if it remains open.

JavaScript and Active Scripting

JavaScript, also known as active scripting, is a scripting language for designing interactive websites. Popular scripting content include quizzes, pop-ups and hyperlinked animations. Check your web browser to ensure JavaScript is enabled. Although it is usually enabled automatically by most web browsers, it may be turned off or blocked from working on certain websites. Note that JavaScript is called active scripting in Internet Explorer.

Firewalls and Security Programs

If running a firewall or security program, make sure it is not blocking the Facebook domain or any content that may appear on Facebook. If so, it will deny access and cause Facebook to crash or not load at all. Add Facebook.com to your list of trusted websites. If using Internet Explorer, check your security zones to ensure Facebook.com is not listed as a Restricted site.


Malware can infect Facebook or your Internet browser when you follow certain links or accidentally download malicious content. If you think you may be infected with malware, download and install a trustworthy malware or anti-virus protection program and run a scan of your computer. Upgrade your browser to the latest version and remove any suspicious add-ons. If you believe malware is affecting your personal Facebook account, change your password.