Who to Contact When Facebook Disables Your Account

By Shea Laverty

Operating a Facebook profile and page for your business has increasingly become a important part of many business' public relations and marketing campaigns. However, if a member of your page's administrative team disrespects Facebook's rules and codes of conduct -- or Facebook thinks they did -- your page can be disabled. To restore your page, you'll need to contact Facebook.

Temporarily Disabled

When your account is disabled, it isn't always a permanent suspension. Sometimes the suspension is only temporary, lasting from several hours to upwards of a month. Contacting Facebook can speed up the process of lifting the suspension, provided just cause can be provided.

Disabled Account Contact Form

If your account has been disabled, you can contact Facebook via a form on their website. This form requires the email address used to make the Facebook account, an email where you can be contacted, your name, the year of your birth and a field for additional information. In this field, you should include pertinent information such as when your account was disabled, any warnings you received prior to the account's suspension and reasons why the account should be restored.

Contact Via Email

You can also contact Facebook via email. Facebook has several email addresses that can be contacted regarding your account -- ideally you'll want to make use of them all. The email addresses are as follows: info@facebook.com, disabled@facebook.com, appeals@facebook.com, privacy@facebook.com, abuse@facebook.com, warning@facebook.com, customerservice@facebook.com and legal@facebook.com. State the reasons why you want to appeal your account's suspension and whether you think the suspension was in error -- this is especially important if your account was disabled due to inappropriate behavior on the part of a hacker who has hijacked the account. If possible, have multiple parties contact Facebook regarding the issue -- ideally, you'll want to have admin of the suspended page or group or friends of the account-holder get in contact with Facebook immediately and frequently.

Important Considerations

When requesting a suspension be lifted, keep things polite and respectful. As frustrated as you may feel, the Facebook team member you contact will ultimately be in charge of your page and account's fate. Make sure to provide adequate reason for the suspension to be lifted or sped up, and try to be accommodating whenever possible. If you're asked for any information, provide as much as you can -- this is especially important if this information is evidence in your favor, in which case the more the better.

Other Contact Means

You can also contact Facebook through more traditional means by sending a letter, making a telephone call or sending a fax. Facebook's contact information for all of these is as follows:

Facebook, Inc. 156 University Ave Palo Alto, CA 94301

Phone: 650-543-4800

Fax: 650-543-4801