How to End A Verizon Wireless Cellphone Contractby Amy McClain
If you're ready to end your relationship with Verizon Wireless, you'll need to terminate your contract. Most of Verizon's plans require a one- or two-year service agreement, and cancelling before the fulfillment date often results in a termination fee of up to $350. There are some exceptions -- if you're cancelling service that was started less than 14 days ago, you won't have to pay the fee. It's always a good idea to understand the fees you'll be responsible for before you close your account.
Dial *611 from your Verizon Wireless phone or 1-800-922-0204 from any other phone. Customer service representatives are available from 6 a.m. to 11 p.m. PST.
Enter the 10 digit phone number you wish to cancel after the automated prompt.
Press "0" to bypass the automated menu. You will be asked to state the reason for your call -- state "Cancel Service." Wait to be connected to a representative. This could take several minutes, depending on call volume.
Provide the representative with the information needed to verify your account, such as phone number and account password. The representative will be able to provide you with an estimate of the fees you will be accountable for and cancel your contract.
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