Troubleshooting Windows XP Internet Connectivity

by Candace Benson

Windows XP includes a number of tools to get you online and to maintain your connection. Most problems can be corrected with resets or a few tweaks. Dial-up modem users should reduce the number of active programs and processes if using a software, or soft, modem. If you're using a wireless network adapter to connect to the Internet and you are experiencing signal problems, move the computer closer to the router, move the router to a more central location in your home or office, and remove other 2.4 GHz devices, such as cordless phones, from the immediate area.

Reset Network Components

1

Power off your router, broadband modem, hub and/or switch. Unplug these devices if they do not have power switches.

2

Shut down each computer on the network. Check the Ethernet cable connections, if using a wired connection.

3

Restart the router, hub or switch, then power up the broadband modem.

4

Restart each computer.

XP Repair Wizard

1

Boot up the computer. Right-click on the network icon in the taskbar, if available, and left-click on "Repair." Follow the on-screen instructions to finish or troubleshoot the repair. If you do not see an icon, continue.

2

Click on "Start," then "Control Panel." Click on "Classic View" in the left column.

3

Double-click "Network Connections." Right-click on the network that provides your Internet connectivity, and left-click on "Repair."

4

Follow the on-screen instructions to finish or troubleshoot the repair.

Uninstall and Reinstall Drivers

1

Click on "Start," then "Control Panel." Click on "Classic View" in the left column.

2

Double-click "System." Click on the "Hardware" tab, then select "Device Manager."

3

Double-click "Network adapters" or "Modems," depending on your type of Internet connection. Double-click your specific network adapter or modem brand.

4

Read and troubleshoot any error messages listed under device status. Click on the "Device" tab if Windows reports, "The device is working properly."

5

Click on "Uninstall." Follow the on-screen prompts to complete the uninstallation. Restart the computer, then allow Windows to detect and reinstall the hardware.

Tip

  • Install Windows XP Service Pack 3 and all hot fixes if your computer is not up-to-date. Older versions of Windows XP may cause software incompatibilities with network equipment and modems.

Video of the Day

Brought to you by Techwalla
Brought to you by Techwalla

About the Author

Candace Benson has nearly five years of experience as a volunteer coordinator and has worked for non-profits and state agencies. In the late 1990s and early 2000s, Benson wrote for a number of video game websites and blogs and worked as a technical support agent. Benson currently writes for eHow.

More Articles

Photo Credits