How to Troubleshoot a Word Document That Won't Print in Landscape Format?

By Contributor

Updated May 08, 2020

Microsoft Word is one of the most common programs used to create documents. Each version of Word adds more options and functionality to give users the option to make their documents unique. However, sometimes users experience problems with the most basic tasks. Some users report an inability to print in landscape (horizontal) format. This may be an internal problem with Word or a conflict with the printer itself. A few troubleshooting tips may help solve the problem.

Verify that the page orientation is set to "Landscape" in Word. Click the "Layout" tab, then click the "Orientation" button and select "Landscape" if it is not highlighted. Try printing the document again.

Setting Word document to Landscape format.

Set the printer's orientation to landscape manually. Click on the Office symbol, hover over the "Print" menu and select "Print." Choose the desired printer, then click "Properties." Change the paper orientation to "Landscape" under the Page Layout settings. Press "OK" and try to print the document again.

Printer options for Microsoft Word.

Change the paper size to reflect the paper in the tray. In the U.S., the most popular paper size is 8.5 x 11". In most other countries, the standard size paper is A4. Change the size by clicking the "Size" button under the "Page Layout" tab. Try printing the document again.

Paper size options in Microsoft Word.

Print the document on a different computer. This will determine if the problem has to do with the document itself or the computer.

Print a different document from a different program in landscape mode on your computer. This will determine if the problem is in Word or with the printer and computer.

Reinstall the printer. Open the "Control Panel" from the "Start" menu and double-click on the "Printers" icon. Right-Click on the printer and select "Delete." Click the "Add a Printer" button and follow the onscreen instructions to reinstall the printer. Try printing the document again after the installation is complete.