How to Troubleshoot a Photosmart All-In-One Printerby Heather Topham Wood
The HP Photosmart All-In-One printers are a line of inkjet devices that function as printer, copier and scanner. Some of the higher end models also have faxing capabilities. Models from the line include the HP Photosmart C4680, HP Photosmart D5460, HP Photosmart A636 and the HP Photosmart B8850. General troubleshooting techniques apply to all of these printers. For more specific instructions for your model, refer to your user's manual.
Visit the Support and Drivers page on the Hewlett Packard website (see Resources section). From here, you can download the latest printer software as well as driver updates for your printer in order to resolve many printing issues.
Disable anti-virus programs. If you are unable to install the software or drivers required for your HP Photosmart All-In-One printer, you may need to disable your anti-virus program during the installation process.
Disconnect the USB cable from the printer to the computer. Restart your computer and plug it back in so that the printer can be recognized by the computer. Also, test the USB cable as well as the power strip for the AC plug to make sure both are in working order.
Remove the paper tray to see if paper is loaded properly. Avoid overloading the paper tray and check that the right size paper is loaded based on the tray's adjustment. While the paper tray is removed, you should check for paper jams in the HP Photosmart All-In-One.
Press the "Setup" key on your HP Photosmart All-In-One to review your preferences. Scroll through the options to make sure the correct language, country and time is set.
- check If you are having a problem using the wireless printing feature for your HP Photosmart All-In-One, open "Network Connections" in Windows to enable wireless printing.