How to Troubleshoot a Logitech Wireless Headset

By Patrick Nelson

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Logitech's wireless headsets with microphones are designed for Voice Over Internet Protocol (VOIP) computer telephony and gaming. The advantage of a wireless headset in telephony is that you can move around the room and continue a conversation. Problems with the Logitech wireless headsets can include faint or no sound, people not hearing you, no connection and no indicator lights. These can be rectified by following some troubleshooting steps.

Step 1

Turn the computer on and make sure the adapter is fully inserted into a USB jack if there's no light. Look for a light on the power adapter if the headset doesn't charge. You may need to try a different jack or power socket. Fully charge the headset, then switch the headset off and on again if it won't work. Look for a status light on the wireless adapter. Move the headset closer to the wireless adapter if the headset can't establish a connection. Connection problems are indicated by flashing green lights.

Step 2

Press the "Volume Up" button, which is located on the right headphone on most Logitech wireless headsets, if you don't hear any sound from the headset. Take a look at the application settings in the software that you are using. In the Skype VOIP application, for example, look at the audio speaker settings and slide the bar to the right.

Step 3

Rotate the microphone so that it's inline with your mouth if other people can't hear your voice. The red light on the microphone boom signals that the "mute" feature is on. Press the Logitech logo, which is the mute button, to turn it off. Take a look at the application settings in the software that you are using. In the Skype application, for example, look at the audio microphone settings and slide the bar to the right.

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