How to Troubleshoot Infotmic

by Chris Waller

The Infotmic company is based in China and produces a line of tablet computers called the Superpad. The Infotmic Superpad runs on the Android operating system, and much like tablets in the United States, allows the user to connect to the Internet, surf the Web, send and receive email and download applications. If your Superpad is not working properly, you can try to fix the issues yourself by following a line of troubleshooting suggestions for the device.

Step 1

Connect the unit to the power adapter and connect the power adapter to an open wall outlet for a few minutes if you are unable to turn on the Infotmic. This typically means that the battery is drained. Allow the unit to charge and then press and hold the "Power" button to turn it on. You can use the device while it is charging.

Step 2

Tap on the "Settings" icon if the device seems to be running excessively slow or applications are crashing or freezing. In the settings menu, tap on the "Applications" button followed by the "Running Services" menu. Here you will see a list of running programs. Tap on one that is giving you problems or one that you are not using currently. Click on "Stop" on the window that appears to stop the program.

Step 3

Press and hold the "Power" button for seven seconds and the unit will automatically power itself off if you are unable to operate any programs by pushing the touch screen. If this procedure does not work, you can reset the unit by holding down the "Reset" button on the lower right-hand side.

Press the "Menu" button if you want to perform a factory reset. This should only be done if you suspect you have a virus or if any of the programs are acting erratically. Tap "System Configuration" then "Privacy Right." Tap the "Reset to Factory Setting" in this menu to reset the system. This will delete all saved data on the device.


About the Author

Chris Waller began writing in 2004. Chris has written for the "Fulton Sun" and eHow, focusing on technology and sports. Chris has won multiple awards for his writing including a second place award in the Missouri Press Association's Better Newspaper Contest. Chris earned Bachelor of Arts degrees in journalism and English from Truman State University.

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