How to Troubleshoot a Blocked URL

by Mark Robinson
Martin Poole/Stockbyte/Getty Images

The vast majority of URL addresses are relatively safe to browse and pose no threat to the average computer user. However, there are many URLs that pose a threat to a number of computer users. Schools and corporate networks use web filtering software to block unsavory or unproductive URLs, while anti-virus software blocks URLs that serve as a conduit for viruses and malware. Unfortunately, errors can block ordinary URLs that don't pose a security threat.

Step 1

Enter the IP address of the web site into your browser's address field instead of the URL. If the address is still blocked, both the IP address and URL may be on an anti-virus or web filter blacklist.

Step 2

Check your web browser's security settings. Navigate to your web browser's "Security" settings and make sure the URL isn't listed on the browser's blacklist. If possible, lower the browser's security settings to "Medium" and try to access the URL again.

Step 3

Make sure your anti-virus software does not have the URL in its blacklist. Navigate to the anti-virus software's blacklist and check if the URL is listed. If so, remove the URL from the list or create an "exception" that allows you to access the URL.

Check if web filtering software installed on the network itself is blocking the URL. If the URL is safe according to network policy, yet it is still blocked, contact your network's IT department for further assistance.


Photo Credits

  • Martin Poole/Stockbyte/Getty Images

About the Author

Mark Robinson is a freelance graphic designer and writer. Since 2008 he has contributed to various online publications, specializing in topics concerning automotive repair, graphic design and computer technology. Robinson holds a Bachelor of Science in graphic design from Alabama A&M University.

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