How to Track a Samsung Product With Its Serial Number

by Kathryn Hatashita-Lee ; Updated August 29, 2017

Samsung helps you access your device, like a phone or tablet, with its Find My Mobile feature. Your product’s unique serial number and your Samsung account enable you to log your device’s location on online from any web browser, and also to activate remote control features, such as locking your device and ringing a bell to alert others of the lost device.

Activate Your Samsung Account

Samsung includes a Create a Samsung Account form to record your personal contact information, such as your email address. You can also opt to access your Facebook data to complete this form (see Resources link). Samsung will email you a verification message, and clicking this link will activate your Samsung account.

Register the Product Information

Samsung provides an online Product Information form to register your product details, such as model number, model code, serial number and purchase data. The codes on the back of your device, and also the original receipt, include this important data.

Track Your Device

The online User Guide section includes a table where you select the registered mobile device. When you’re ready to track, the Locate My Mobile function provides a map indicating your device’s position with updates at 15-minute intervals over a 12-hour period. As a precaution, you can enable the Lock My Mobile feature to prevent others from accessing your device.

Alerting Others on Location

The Ring function blasts a bell tone for one minute to alert you or nearby witnesses to your device’s location. This screen message displays "This is a lost mobile."

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