TeamViewer Troubleshooting

by Steven French

TeamViewer is a very useful software application for connecting to remote computers as a virtual desktop. You can use it for supporting remote users or accessing remote computers for files and programs. Unlike some remote desktop solutions, you and a partner can share the same desktop for collaborative work. The software is generally easy to set up and to use, but if you are having trouble starting a session or connecting to a remote computer there are few troubleshooting steps you can take.

Close down all programs and restart both computers to reset any connection issues or possible crashed programs.

Verify that the Partner ID and password for the remote computer are correct and have not changed since previous sessions.

Test the internet connection of both computers by opening a web browser and visiting a number of different sites. If there are connection problems, check that all Ethernet cables are securely connected or that your wireless access is connected.

Uninstall the program on both computers by clicking the "Start" button then "Control Panel" and "Programs." Click the entry for TeamViewer and click "Uninstall," then follow the prompts to complete the uninstall process.

Reinstall the program on both computers by launching the downloaded install file or inserting the install disc. Follow the onscreen prompts to complete the installation process, then try to connect again.