How to Solve Acer AL2216W Blackout Problems

by Norvill Clark

The Acer AL2216W is a wide screen monitor designed to operate from either analog or digital input mode. Troubleshooting the monitor involves checking power connections, input device connections, display settings, drivers and system software. Blackout problems most often are caused by incompatible drivers for both the monitor and the computer or incorrect connections to video ports. The video display features an “OnScreen Display” menu and automatic display optimization.

Screen is blank or dark and power indicator light is off

1

Examine the power cord. Visually inspect to see that the monitor power cord is firmly plugged in and the AC outlet has power.

2

Connect the monitor to a different AC power outlet. Try a different power cord for the monitor.

3

Disconnect the monitor from the computer and attempt to turn on the monitor with only AC power. See if the power button turns green or amber. Contact an Acer technician if your monitor power button remains blank as this is an indication that the monitor has internal power supply problems.

Dark or black screen and indicator light is green

1

Adjust the contrast and brightness controls using the “OnScreen Display” menu (OCD Menu). The OCD Menu button is the second button on the lower right panel located directly beneath the monitor screen. Press the button to enter the OCD Menu. Adjust brightness, contrast, back lighting and other display options by using the plus (>) and minus (<) buttons located on the lower left side of the panel located below the monitor screen. Adjust to personal taste.

2

Adjust display settings automatically by turning off both the computer and monitor. Wait one full minute and restart the monitor and reboot the computer. This will re-sync the monitor and computer and automatically optimize your display.

3

Visit the Acer website and the website of your computer manufacturer and download the appropriated video drivers for both the monitor and the computer’s video card. The procedure for finding the appropriate drivers is described in Section 3. Perform this operation if the optimization process does not work properly.

Screen is blank or dark and power indicator is amber

1

Examine the computer to see if it is in power saving mode. Move your mouse or press any key to have the computer resume operation.

2

Press the monitor power button to bring the monitor out of energy saving mode. The monitor is designed to conserve energy if the computer is inactive for a specific period of time or goes into energy saving mode.

3

Power down both the monitor and computer and, after 5 to 10 seconds, restart both systems. This will enable your operating system to re-sync with the monitor.

4

Visit the websites of Acer and your video card manufacturer. At the Acer website click on the “Service and Support Tab” and follow all on screen prompts to locate and download the appropriate drivers for your monitor. Visit the video card manufacturer’s website and, using the search field, locate the appropriate video card drivers to download to your computer. Alternatively, visit the website of your computer manufacturer and, using the search field, input drivers and downloads. Navigate to the appropriate Web page and download the appropriate video card drivers for your computer.

5

Restart both your monitor and computer after installing all driver updates. This will re-sync both devices and have the monitor automatically optimize the display.

No Signal or Check Cable message

1

Turn off the computer. If your computer has multiple video ports, examine the video cable connection to ensure you are using the correct video port.

2

Examine the video cables for bent or broken pins. Connect the monitor to another computer to see if the problem is resolved.

3

Visit the websites of Acer, your video card manufacturer or your computer manufacturer. Follow the instructions mentioned in Section 3 to download and install drivers for both your monitor and computer.

4

Restart both your monitor and computer after installing all driver updates. This will re-sync both devices and have the monitor automatically optimize the display.

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About the Author

Writing since 1994, Norvill Clark has more than 25 years of diverse high-tech experience including corporate law, sales, marketing and graphic arts. He writes for eHow and Answerbag on topics related to computer technology and law. Clark holds a Juris Doctor from American University.

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