How to Reset a Kindle

By Matt Koble

When an error occurs on your Amazon Kindle e-reader or Kindle Fire tablet, there are multiple ways to fix it, depending on the problem. A soft reset turns the Kindle off and on again, and may solve minor issues. A hard reset restarts the Kindle if it's unresponsive. A factory reset may remedy more serious issues by restoring your Kindle to factory settings, but it should always be the last resort: performing a factory reset on any Kindle model will completely erase your content and disconnect the device from your Amazon account.

E-Reader Soft Reset

Step 1

Open your Kindle's Menu while on the Home screen. Do so by pressing the Menu button, or the onscreen Menu icon for Kindle Paperwhite owners. Select the "Settings" option.

Step 2

Choose "Menu" again from within the Settings menu. This displays a different menu than before.

Choose the "Restart" option. Wait while your Kindle powers off and on again.

E-Reader Hard Reset

Step 1

Charge your Kindle e-reader before performing a hard reset. Charging helps ensure your problem isn't related to the device having a low battery.

Step 2

Hold down the Power button for 20 seconds. The screen will change after a few seconds, but continue holding the power button for the full 20 seconds before releasing.

Wait while your Kindle restarts.

E-Reader Factory Reset

Step 1

Press your Kindle's Menu button. Select "Settings" from the menu.

Step 2

Open the menu once more from within the Settings window. Select "Reset to Factory Defaults," or "Reset Device" if you're using a Paperwhite.

Select "Yes" in the confirmation window after reading the warning. Wait while your Kindle restarts and restores.

Fire Soft Reset

Step 1

Hold the Power button down for three to five seconds. A Shutdown window appears.

Step 2

Tap the “Power Off” button in the Shutdown window. Wait for the Fire to shut down completely.

Press the Power button to turn the device on again.

Fire Hard Reset

Step 1

Plug your Kindle Fire in and give it time to charge before performing a hard reset. This helps ensure your issues aren't related to having a low battery.

Step 2

Hold down the Power button for 20 seconds. The Kindle Fire will shut down.

Press the Power button to turn the Kindle Fire back on.

Fire Factory Reset

Step 1

Swipe your finger down from the top of your Kindle Fire's screen, presenting the Quick Settings menu.

Step 2

Tap the "Settings" option and select "Device."

Select "Reset to Factory Defaults," then tap the "Reset" button. Wait while your Kindle Fire restarts and restores.