How Do I Get a Refund From Facebook?

By Avery Martin

Facebook offers a dispute process you can use to dispute an in-app purchase. The developer of the app must address any disputes within 72 hours; otherwise, Facebook automatically refunds the purchase price. Developers can offer remedies by providing you with a replacement in-app purchase, communicate with you about any delays with the release of an item, or offer a refund for the purchase. If you choose to dispute the charge directly with your credit card provider or PayPal instead of using the dispute process available in the app, Facebook works with you directly to refund the charges.

Step 1

Access the app that is the source of the charge that you want to dispute. Select the app from the Apps section on the Facebook sidebar or use the Search field to search for the app.

Step 2

Click the "Report/Contact This App" link in the sidebar to open a window that provides you with several reporting options.

Step 3

Choose the "I'm Having an Issue with a Payment in [App Name]" option and click the "Submit" button.

Step 4

Select the "Games, Gifts, Donations, and Newsfeed Purchases" option to display a list of purchases made in the app. Check the box for the transaction that you want to dispute.

Step 5

Select the option from the drop-down menu that best describes the issue you have. To request a refund, select the "I Accidentally Purchased an Item I Do Not Want" option. If you select this option, Facebook processes the dispute and notifies you after initiating the refund.

If you decide you don't want a refund and want to communicate directly with the developer, choose another option such as the "I Didn't Receive the Game Item(s) I Purchased" option. This option opens up a line of communication between you and the developer to discuss the issue further.