How to Get a PUK Code
by Mandy SlakeA GSM phone will ask for a PUK code when the user has entered the wrong PIN unlock code too many times. PUK is short for "PIN unlock key." When the phone asks for a PUK code, the SIM card is locked and the phone can no longer make or receive calls. Users must get the PUK code from their wireless carrier. AT&T Wireless allows users to retrieve the PUK code online, but T-Mobile users must call customer care.
Step 1
Contact your cellular carrier from another phone. T-Mobile's number is 800-866-2453. AT&T's number is 800-331-0500.
Step 2
Log on to the AT&T Wireless My Account page if you are an AT&T subscriber. You can find the link in Resources.
Step 3
Click the "My Services" link in the "My Account" section.
Step 4
Click "My Phone/Device" and select "Unblock SIM Card." The PUK code will be displayed on the screen.
Enter the PUK code into the phone using the keypad or touch screen.
Tip
- You can also get your AT&T PUK code using online technical support chat. Their hours of operation are limited.