Problems Converting a Fax Body or Cover Sheet With RightFax

The RightFax system allows your company to send faxes directly from a variety of types of computer files. When it works correctly, RightFax will automatically convert your files into the correct format, but a few problems can cause it to display an error while attempting to convert the fax body or cover sheet. Make sure your fax server has the necessary software installed and that it is set up correctly.

Conversion Error in Panagon Print

You may encounter a conversion error while trying to use IBM's Panagon Print in conjunction with RightFax, if you do not have your options set correctly. Within Panagon Print, open the RightFax configuration and disable "Send Exitserver command." Under the Font Options section, change "Automatically Download" to "Beginning of Each Job."

Outdated RightFax Software

Old versions of RightFax do not support recently-developed file types. For example, the ability to convert and send DOCX, XLSX and PPTX files created by 2007 and later versions of Office was added in RightFax 9.3 Feature Pack 2. Attempting to send an unsupported file type will cause a conversion error. RightFax updates also add support for newer operating systems.

Missing Conversion Modules

RightFax relies on optional conversion modules to use some types of files. For example, if you want to send a cover sheet saved as a PDF file, your RightFax server must have the RightFax PDF Converter Module. Similarly, if the server does not have the necessary program to open a file, you won't be able to convert it even if RightFax supports it. For example, if your server has Word 2003, you can't convert a DOCX file, even if your RightFax software is up to date.

Working Around Conversion Errors

Updating the RightFax software, adding new modules and installing necessary software on your fax server will solve most conversion issues, but you can also work around them if necessary. For example, if you need to fax a DOCX file, but RightFax fails to convert it for any of the above potential reasons, you can open it in Word on your computer and re-save it using the "Word 97-2003 Document" format. If you're using a less common and unsupported file format, see if the program you open that file with can save it into a more common format.