MSNBC Does Not Load on My Computer

by Mike Benson

The MSNBC website provides an outlet for obtaining important news and information beyond what is obtainable on your television. When attempting to watch MSNBC media on the website, it may fail to load. The player on the MSNBC website is a flash-based Web player. If you do not have flash or if your version is corrupted or outdated, MSNBC will not load. In other cases, the reason for this problem is the result of incorrect browser settings. Install an updated copy of Flash Player and check your browser settings to ensure MSNBC loads properly on your computer.

Install or Reinstall Flash Player

1

Close all browser windows.

2

Press “Windows” and “R” to open Run.

3

Type “Appwiz.cpl,” and press “Enter.”

4

Right-click “Adobe Flash Player…” and click “Uninstall.” Click “Yes” to confirm.

5

Reboot your computer. Upon restart, navigate to the Adobe Downloads page.

6

Click the “Get Adobe Flash Player” button. This opens the Adobe Flash Player download page.

7

Click to select or deselect the “Yes, Install Google Toolbar” check box.

8

Click the orange “Download Now” button, and then click the “Run” button on the File Download dialog.

9

Click “Yes” on the User Account Control box. This starts the automated Adobe Flash Player Installer.

10

Click the “Finish” button. This reloads the Adobe Flash Player website and confirms successful installation. Launch MSNBC. Continue reading to troubleshoot a browser-specific problem if MSNBC still fails to load.

Internet Explorer

1

Click “Start.” Type “Inetcpl.cpl” in Search, and press “Enter.”

2

Click the “Security” tab on the Internet Properties window, and then click the “Custom Level…” button.

3

Scroll down to the Scripting section, and click the “Enable” radio button under Active Scripting.

4

Click the “OK” button on the Security Zone dialog, and click the “OK” button on the “Internet Properties” dialog. Open MSNBC and try again. If the problem persists, continue reading to reset all Internet Explorer setting.

5

Click “Start.” Type “Inetcpl.cpl” in Search and press the “Enter” button to open another Internet Properties dialog.

6

Click the “Advanced” tab. Click “Reset…” at the bottom and click “Reset” again on the next window to confirm. Click “Close” once prompted. This restores the browser to the defaults.

7

Open Internet Explorer. Click the “Use Recommended…” radio button, and click “OK.” MSNBC should now work properly.

Mozilla Firefox

1

Hold the “Windows” and “R” keys simultaneously to display Run.

2

Type “Firefox – preferences” in Run, and press “Enter.”

3

Click “Content.” Click the “Enable JavaScript” check box, and then click “OK.” Open MSNBC, and try again. If the problem persists, continue reading to reset Firefox to the default settings.

4

Open Run again. Type “Firefox – safe-mode,” and press “Enter.” This loads a Firefox Safe Mode dialog.

5

Click the “Reset All User Preferences to Firefox Defaults” box, and then click the “Make Changes and Restart” button. Firefox automatically restores the default settings. MSNBC should now work properly.

Google Chrome

1

Open Chrome, and click the “Wrench” button. This opens an Options page.

2

Click the “Under the Hood” link on the left, and then click the “Content Settings…” button in the Privacy section.

3

Click the radio button next to “Allow All Sites to Run JavaScript (Recommended),” and click the “X” button at the top. Open MSNBC and try again. If the problem persists, continue reading to reset Chrome to the default settings.

4

Press “Windows” and “R” to open Run. Type “C:\Users\JohnDoe\Appdata\Local\Google\Chrome\Application,” and press “Enter.” Replace “JohnDoe” with your real user name.

5

Right-click the “First Run” file, and click “Delete.” Click “Yes” to confirm.

6

Open Google Chrome. It is now using the default settings. MSNBC should now work properly.

About the Author

Mike Benson has been a freelance writer since 2000. He has authored tech guides on eHow as well as product and game reviews on a number of websites. Benson has focused his career in information technology and is educated in COMPTIA A+, electronics, A, B, C networking, search engine evaluation and programming. Benson has a certification of computer fundamentals and literacy.

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