How to Install My Comcast ID Caller to My Computer

By Maya Austen

With Universal Caller ID, Comcast customers can see caller ID alerts on a computer.
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If you subscribe to Comcast's Xfinity Internet and voice service, you may be able to set up your computer to show caller ID pop-ups whenever you receive a phone call on your land-line telephone. Comcast refers to this service as "Universal Caller ID to PC." It is a free bonus service, but your Comcast Internet and voice service must already be set up for the Universal Caller ID to work.


The Universal Caller ID service is currently only available in select Comcast service areas. Before you install the service onto your computer, you first need to verify your eligibility. Contact the Comcast customer support center at

(800) COMCAST. Ask the Comcast customer service representative if Universal Caller ID to PC is available in your area. If the service is not available in your area you cannot view caller ID on your computer.


If you are using a Windows computer, you must have one of the following: Windows 7 (32 bit), Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows Vista Enterprise, or Windows XP SP2 or later. For Macintosh computers, you must have a Mac OS X 10.4.11 (Tiger), Mac OS X 10.5.4 and 10.5.5 (Leopard) or a Mac OS X 10.6 (Snow Leopard). Your computer must be equipped with an Intel Pentium III 1GHz or faster processor and at least 512 MB RAM.


Once your eligibility has been verified, and you have check to see that your computer meets the requirement standards, setting up the Universal Caller ID service is a simple matter of downloading and installing the Universal Caller ID to PC application onto your computer. Log into your computer using an account with administrator privileges. Go to the "Universal Caller ID" download Web page at Click the "Download Now" button to download Adobe Air and the Universal Caller ID to PC application. Then follow the on-screen instructions to install the software onto your computer.


The Universal Caller ID to PC application essentially runs in the background of the computer. You only notice it when a pop-up message appears indicating that you have an incoming phone call from a given origin. Before the application will run however, you to have log into the application using your primary Comcast user name and password. The application will not work if you sign in using a secondary user name and password. Click the Comcast Universal Caller ID icon on your desktop to log in.