Information Technology for Hotel & Restaurant Managementby Marissa Brassfield
Information technology streamlines nearly every aspect of operations in the hospitality industry, from managing hotel reservations to facilitating communication between restaurant servers and chefs in the kitchen. Computer software also assists management with back-end operations, from completing payroll to tracking inventory.
According to O*Net OnLine, food service managers typically use point of sale software, calendar and scheduling software, accounting software, inventory management software, and analytical or scientific software. Hotel managers use these same programs, but also use facilities management software and customer relationship software.
Information technology in the hospitality field enables managers to digitally track every aspect of business operations and identify areas for improvement. For example, customer relationship software enables front desk employees to check guests in and acknowledge frequent guests, while point of sale software enables restaurant managers to run detailed sales reports to gauge the popularity of specials or other menu items.
It's easy to rely on software, but power outages, database failures and network interruptions still plague any information technology system. Hospitality managers must have a contingency plan with department-specific "emergency kits" to use when a system goes offline.