I Cannot Log Into My Gmail Account

By Anthony Oster

You can quickly regain your Gmail password via security questions or text messages.
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When you rely on Gmail to handle your business communications, including email, chat and smartphone contact syncing, you cannot afford to be locked out of your Gmail account. Fortunately, there are several ways in which you can troubleshoot your connectivity issues and restore access to your account. Gmail also provides mechanisms for you to regain access to your account in the event that you have forgotten your password or if someone else has gained control of the account.

Recover Your Gmail Account

Launch your Web browser and navigate to Gmail.com. Select the "Can't Access Your Account" link, then select either "I don't know my password" or "I'm having other problems problems signing in," then follow the prompts to reset your password or diagnose your computer's Gmail connectivity problems.

Update Your Browser

Many connectivity problems can be resolved by updating your Web browser and any related plugins, such as Adobe Flash Player. Gmail-supported browsers include Google Chrome, Microsoft Internet Explorer 4.0 and newer, Mozilla Firefox, Netscape 6.0 and newer, Safari 1.2 and newer and Opera 7 and newer.

Try Another Computer

While it may seem arbitrary, technical problems with your computer -- including out-of-date or malfunctioning software -- ay prevent you from signing in to your Gmail account. Try logging in to another computer to determine if technical problems on your computer or device are to blame for your Gmail connectivity concerns.

Perform a Power Cycle

Computers and other electronic equipment, including modems and routers, occasionally need to be power-cycled to resolve technical issues. Power-cycling involves shutting down and unplugging your computer, modem and router for approximately 10 to 30 seconds, then plugging in each device again and turning them on. Power-cycling can release information stored in your computer's memory while also closing out any programs that are acting erratically

Log in With a Wired Internet Connection

A 2011 study conducted by Epitiro suggests that data transmissions from wireless Internet access can be as much as 30 percent slower than computers utilizing wired Internet connections on the same network. Although wireless Internet access enables you to connect to the Internet from anywhere in your office, the bandwidth availability of your wireless network may prevent you from signing into Gmail and utilizing other Web-based software.