How to Stop the HP Low Ink Message

By Jacob Michael

Error messages may appear when using a refillable or third-party cartridge with your HP printer.
i Michael Blann/Lifesize/Getty Images

Printer ink cartridges are a costly expense, and using third-party or refillable ink cartridges can be a good way to stretch your company’s supply budget. However, these replacement ink cartridges can sometimes mess with the printer's internal ink sensor. As a result, a “Cartridge is low” or “Supply is low” error may appear on your computer when you attempt to print. These alert messages can be an annoyance, especially if clicking the “Do not show this message again” option doesn’t work. Wipe the ink cartridge heads to troubleshoot this issue on all-in-one HP printers. On some Officejet and Fax models, you can also manually reset the ink counter on units with key consoles.

Wipe the Ink Cartridge Head

Turn on the HP printer if it is off and open the ink access compartment.

Remove the ink cartridge. If the printer also has a color cartridge, remove this too.

Wipe the metal contact points on the ink cartridge with the cloth or cotton swab.

Turn off the printer and unplug the printer's power cable.

Reconnect the power cable and turn the printer back on.

Replace the ink cartridges and allow the printer to recalibrate the printer head. If the computer prompts you with a printer head realignment wizard, accept and follow the onscreen prompts.

Manually Reset the Ink Counter

Turn on the HP printer if it is off and open the ink access compartment.

Remove the new ink cartridge and reinsert it into the printer. The message "Press 1 for new cartridge or press 2 for a used cartridge" appears on the console screen. If the message doesn't appear, remove both ink cartridges, then unplug the printer. Reconnect the printer's power cable.

Press the "1" key on the console keypad to select "new cartridge."


If wiping the print head or manually resetting the counter fails to fix the issue, you can also disable bidirectional support. Open the Devices and Printers panel, right-click the HP printer, select "Printer Properties," click the "Ports" tab and uncheck the "Enable bidirectional support" option. This will also disable other features of the printer, including sensing empty printer trays and paper jams. It will also disable scanners and other input features for all-in-one units.