Google Chrome Causing a Blue Screen
By David Nield
With its built-in security protection, fast loading times and extensive Web app store, Google Chrome is a good browser choice for your business. If you're having issues with the browser causing a blue screen error, they could be caused by a problem within Chrome itself, a problem with an extension running on top of it, or a problem caused by a conflict with a third-party software program. Troubleshooting each of these areas can help you resolve the issue and prevent future crashes.
Google Chrome Problem
If the core Chrome code or an associated user profile has become corrupted, uninstalling the software and reinstalling Chrome using the latest version from the official website can generally resolve the issue. This process replaces any key files that may have been deleted or damaged, applies the latest bug fixes from the Chrome development team, and improves compatibility with the other hardware and software on your system. You may have to reinstall your Chrome extensions and reconfigure the browser settings after setting up the latest version.
It's possible that an extension or plugin running on top of Chrome is interfering with its operation and causing the browser and the operating system to crash. Disable extensions via the "Extensions" link in the "Tools" section of the main Chrome menu. Disable each one in turn and restart Chrome to check if the issue is resolved. If you do identify a troublesome extension, check for an updated version from the Chrome Web Store, or contact the extension developer directly for advice.
Third-Party Software Problem
Anti-virus and anti-spyware tools can occasionally create conflicts with Google Chrome that lead to blue screen errors. Ensure you are running the latest versions of your security tools and firewall, and check the configuration settings to make sure Chrome is allowed to operate and communicate with the Web. Close down any unnecessary background software programs -- particularly those that use the Internet -- while Chrome is running to see if this prevents the crashes from happening.
Ensure you are running the latest version of Windows with the most recent patches and updates applied. If need be, use the Windows System Restore tool to roll back the system state to a point before the crashes began happening while leaving your personal files untouched. Malware infections can also be to blame -- run a full system scan using your anti-virus and anti-spyware tools to look for problems. It's also worth using an extra on-demand scanner that won't interfere with your existing software, such as Spybot Search & Destroy or Microsoft Safety Scanner (links in Resources).
An information technology journalist since 2002, David Nield writes about the Web, technology, hardware and software. He is an experienced editor, proofreader and copywriter for online publications such as CNET, TechRadar and Gizmodo. Nield holds a Bachelor of Arts in English literature and lives in Manchester, England.