How to Fix a Philips MP3 Player

By Kirk Bennet

The Creative Zen V Plus lets you take your music and media anywhere.

Even the most versatile MP3 players, like the ones manufactured by Philips, might crash or freeze. In fact, all MP3 players may occasionally require repair. You should not open the device, as do so voids its warranty. However, simple fixes are possible. There are basically two ways to fix a Phillips MP3 player: reset it physically or reset it using the Songbird software. If the Philips MP3 player can't be repaired, you should consider buying a new one.

Step 1

Locate the "Reset" button on your Philips MP3 player. The button is usually found inside a small pinhole.

Step 2

Straighten a paperclip, insert one end into the small pinhole and hold the "Reset" button for a few seconds until the screen goes blank.

Step 3

Navigate to the Philips Songbird page (link in Resources) if resetting the MP3 player doesn't fix the problem.

Step 4

Click the "Download Philips Songbird" link and save the installer on your computer.

Step 5

Double-click the installer, follow the instructions on your screen to install Philips Songbird and then launch the program.

Step 6

Connect the Philips MP3 player to your computer using the USB cable that came with the device.

Step 7

Click "Tools" in Songbird and select "Repair my Philips device" from the menu.

Step 8

Select your MP3 player model, click "Continue" and then disconnect the player from your computer.

Step 9

Hold the "Volume Up" button on the player and reconnect the MP3 player to your computer. Release the button after you reconnect the device.

Step 10

Follow the instructions on your screen to finish resetting the Philips MP3 player.