How do I Access Windstream Phone Records?

By Lori Spencer

Windstream Communications provides DSL Internet, Dish Network Television, landline and wireless phone service to three million rural customers across 23 states. Windstream keeps detailed records of every customer's phone usage, which comes in handy when you need to prove the dates and times of calls made or received. Windstream customers can access telephone records in several ways.

Step 1

Review your old phone bills. Monthly billing statements contain a detailed list of all calls--unless the customer specifically requests not to have a call detail page for privacy reasons. If you lost a paper bill or have paperless billing on your account, go to step 2.

Step 2

Create a user account on Windstream's website. Once you've logged in, you can search for a specific date range, review the call records and print a copy. If you don't have an online account, or need records that are more than six months old, proceed to Step 3.

Step 3

Call Windstream Communications Customer Service at 1-800-347-1991 and ask a representative to send you a Call Detail Report (CDR). You can also do this in person at your local Windstream office.

Step 4

Answer a series of verification questions and/or provide your PIN to prove that you are the actual account holder.

Step 5

Ask the Customer Service Representative if you must provide any additional documents to process your CDR request. This is necessary in situations where your name may not be on the account but you do have written authorization from the account holder.

Get the name and direct extension of the Customer Service Representative you spoke to and note the date of your CDR request. While the phone records should be mailed to you within 30 days, you may need to follow up with Windstream if the records have not arrived within a month.

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