How to Permanently Delete E-Mail Messages in MSN Mail

By Editorial Team

Updated July 21, 2017

Deleting email messages from your inbox should be a simple, one-click procedure, but many MSN Hotmail users encounter difficulty with this mundane task. The reason for this is a synchronization that occurs between the Web-based mail server and your computer. After you’ve deleted a set of messages, they magically (and annoyingly) reappear in your inbox. Luckily, a simple workaround for this problem is available.

Open your Web browser and log in to your MSN Hotmail account. Look through your inbox and identify all of the messages that you want to delete. It doesn't matter if these emails are read or unread – just be sure to tick the box next to each message you want to delete rather than clicking on the message itself. Clicking on a box places a check mark in that box.

Select the messages that you want to permanently delete. These emails will be removed from the MSN Hotmail server permanently, so make sure you really want to delete them before you proceed to the next step.

Click the "Delete" button located above your inbox. You must do this quickly because synchronization occurs within a five-second time frame. During this short time, you must also complete the next step as well.

Right-click on "Trash Can," which is listed under "Folders on MSN." Click "Empty Trash" to permanently delete the selected messages.


Synchronization is a necessary feature in Web-based email and it normally affords users a great deal of convenience, but in this case, it causes a problem for MSN Hotmail users.