Comcast Cable Disconnection Rules

By Aunice Reed

Disconnect Comcast cable service in-person at the local service branch.
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The Comcast Agreement for Residential Services states that Comcast customers can terminate the service agreement at any time, provided there is no existing contract for a minimum term of service. Comcast may also terminate service to customers for several reasons, including non-payment of the bill, illegal use, and issues related to the health and safety of others. Comcast may also temporarily suspend service. The disconnection rules apply whether the customer or Comcast terminates the service agreement.

Customer Termination

Comcast customers may terminate the subscriber service agreement in three ways. A notice can be sent via email, in writing by submitting a statement to the local service branch, or by calling customer service at 1-800-COMCAST. Customers can also terminate the service agreement in-person at the local branch.

Stop Using the Equipment

Comcast requires that you immediately stop using the cable equipment and services upon terminating the agreement. The equipment must be returned to the local office.

Return Comcast Equipment

All Comcast equipment must be returned within 10 days of service disconnection. The equipment must be in good working order minus normal wear. Return the remote and converter to the local Comcast office. If the equipment is not working, Comcast will charge you to replace the equipment. According to the Comcast Subscriber Agreement, equipment includes "all software or downloads to customer equipment or Comcast equipment and all new or reconditioned equipment installed, provided or leased to you by us or our agents, including cabling or wiring and related electronic devices, cable modems, voice capable modems, wireless gateway/routers, CableCARDs, and any other hardware excluding equipment purchased by you from Comcast." Comcast employees must be permitted to access equipment for its removal where necessary. This will be scheduled at a time agreed to by you and Comcast.

Pay the Bill

Comcast requires that all charges be paid in full for cable service up to the date of disconnection. The bill will continue to accrue until service is actually disconnected and all the equipment has been returned. You will be charged for lost or never returned equipment. If you resume service after Comcast suspends service, a reconnection fee will be charged. Additional fees are added to the bill when you pay after the due date. If the bill goes to a collection agency, or an attorney is retained for bill payment, Comcast will charge you for it in addition to the money owed. Comcast will bill you for attorney's fees and the collection agency's costs. If you ever intend to dispute the bill, it must be done so within 60 days of the bill's date.