How Do I Check a T-Mobile Order?

By Andrew Tennyson

You’ve spent money on a fancy, new T-Mobile phone or accessory, and now you’re playing the waiting game. But you don't have to, because you can check the status of your T-Mobile order directly on the company’s website. And if your order has shipped, you can check its status via the website of the company T-Mobile used to ship it.

Check Your Order on the T-Mobile Website

Step 1

Log in to your account on the My T-Mobile website (link in Resources). Click the “Shop” link and then click the “Order status” link located in the Other Links section.

Step 2

Enter your order number and ZIP code in the provided fields. If your billing ZIP code and shipping ZIP code differ, use your billing ZIP code.

Click “Continue” to view the status of your T-Mobile order.

Check a USPS Shipment

Step 1

Visit the USPS tracking website (link in Resources).

Step 2

Enter the tracking number provided by T-Mobile in the “What’s your label (or receipt) number?” field. You can find this tracking number in the confirmation email T-Mobile sent you.

Click the “Find” button to check the shipping status of your T-Mobile order. If the order was shipped via USPS's Priority Mail Express service, you will be able to see point-by-point details of the shipment as it moves toward its destination. All other shipping methods show only the location and date of departure and arrival.

Check a UPS Shipment

Step 1

Visit the UPS tracking website (link in Resources). Click the “Track Packages & Freight” tab on the menu if it is not already selected.

Step 2

Click the “Track by Reference” tab on the left of the screen to expand the Track by Reference panel.

Step 3

Click the “Package” radio button and enter your 10-digit T-Mobile phone number in the Shipment Reference field. Use the following phone number format: XXX-XXX-XXXX.

Click the “Track” button to check the status of your order.

×