How to Check Account Balance On Virgin Mobile Phone

By Contributor

Updated December 12, 2019

Virgin Mobile phone users can check their account balance directly from the phone.
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Whether you have a Virgin Mobile plan that includes a certain number of minutes, a certain number of text messages, or an amount of data -- or if you have a simple pay-as-you-go plan, you can check your account balance right from the phone. In addition to phone-based tools, you can also use the Virgin Mobile website or go old school and call customer service.

Press the "$" key if you have a phone equipped with one to obtain cash balance for pay-as-you-go plans.

Click through the phone's main menu to find a "$" icon and press it to find account information including money or minutes balance.

Dial _86 (_VM) on your Virgin Mobile phone and press "Talk" or "Send." Say "Check balance" in response to the voice prompt. Alternatively, call customer service at 888-322-1122 on any other phone.


Access your account online at and sign in with your phone number and vKey, then click on "My Account" or "My Account Home" to find your plan information and balance.

Virgin Mobile users with Android-based phones can check their minutes balance using the Minutes Checker app from