How to Check a Balance on I-Pass

by E.C. Rosenberg

I-Pass is Illinois' electronic toll road collection system. Frequent drivers on Illinois and Indiana toll roads can purchase electronic devices called flatpak transponders, which are mounted onto a car's windshield. Every time the car travels through a toll plaza, a sensor reads the information on the transponder and money is deducted from the user's account. I-Pass transponders come preloaded with money, but users must log into their I-Pass accounts online to refill their balances. Knowing your balance is important; drivers passing tolls with a zero or negative balance are subject to fines.

Go to getipass.com and click the blue button labeled "Login to my I-Pass" in the upper right corner.

Log in with your username and password at the appropriate prompts.

Look for your I-Pass balance on your User Information screen.

Enter your credit card information to increase your balance, if necessary.

Call the I-PASS hotline at (800) 824-7277 if you ever don't have access to a computer. It's open Monday-Friday 6:00 a.m. to 10:00 p.m., and 8:00 a.m. to 5:00 p.m. Saturday and Sunday. A number of customer service centers also handle foot traffic, and are open Monday-Friday from 7:00 a.m. to 6:00 p.m.

Tip

  • You can't check your balance online if you haven't created an online I-Pass account. Create one at getipass.com. You'll need your transponder and drivers license numbers to continue.

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About the Author

E.C. Rosenberg is an editor, writer and journalist with 20 years of experience in diverse subject areas and audiences. She has written for publications including "Technology Review" and "The Boston Globe" and has edited numerous books.

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