How to Check AT&T Phone Outage Areas

by Melissa King
Jupiterimages/Polka Dot/Getty Images

If your cell phone or home phone does not receive a dial tone and you cannot make or receive calls, it's likely you are affected by a service outage. AT&T service outages occur for a variety of reasons, such as bad weather or a downed phone line. When your phone stops working, you probably will want to know whether an outage is causing it or if it's just your phone having trouble. AT&T offers a way to check if your area is experiencing a service outage.

Step 1

Go to the AT&T Support website (see Resources). Under "Voice," click "Select."

Step 2

Click "Yes" if you know your account user name and password, then click "Continue" and sign in.

Click "Continue" under "Can't Make/Receive Calls." If an outage has been reported in your area, a notification appears informing you of the problem. If there is not an outage, no notification appears.


  • Another way to check for outages is to call AT&T customer support at 1-800-331-0500.
  • You can also check for an outage by looking at AT&T's Twitter feed.


Photo Credits

  • Jupiterimages/Polka Dot/Getty Images

About the Author

Melissa King began writing in 2001. She spent three years writing for her local newspaper, "The Colt," writing editorials, news stories, product reviews and entertainment pieces. She is also the owner and operator of Howbert Freelance Writing. King holds an Associate of Arts in communications from Tarrant County College.

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