How to Cancel a Juno Internet Account

By C.D. Crowder

Juno provides both dial-up and DSL Internet service in over 8000 cities in North America. If you have a free dial-up account, you can cancel your account from your computer without contacting customer service. For unlimited dial-up, accelerated dial-up and DSL plans, you must cancel by phone. Juno doesn't allow you to cancel paid services online to prevent accidental cancellations. If you want to upgrade or downgrade to another Juno service, you'll still need to cancel your existing plan.

Cancel Free Account

Step 1

Go to the Juno homescreen on your computer through your Juno service.

Step 2

Click “Delete Account” on the Welcome Screen.

Step 3

Click the name or email address for the account you want to delete.

Step 4

Enter the account's password in the “Password” box.

Choose “Juno's central computers and this computer” and click “OK.”

Cancel Paid Services

Step 1

Gather your Juno ID and the credit card you use to pay for the Juno service. You won't be able to cancel without both.

Step 2

Call Juno's billing support department at 1-888-811-5866.

Step 3

Tell the representative you want to cancel and provide the necessary information. You only need to verify the last four digits of your credit card. You will not be asked to give out your credit card number over the phone.

Wait for the representative to cancel your account and confirm the cancellation.

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