How to Cancel Internet Service

by Jay Darrington

Sometimes, it just isn't going to work out between you and your ISP. Unfortunately, many people discover that canceling an account with an ISP is a much bigger ordeal then it was to sign up for the ISP. Rest assured, that it can be done, and these steps will insure that you will be free of your ISP.

Contact your ISP's technical support line. You'll usually want either customer service or billing, but you should be transferred to the proper department either way.

When you reach the proper department, inform the representative that you wish to cancel your account.

Provide any information the representative requires, such as name, account number or email address.

Once you have confirmed with them that you want to cancel your account, they should perform the task and give you a confirmation number. If they don't, ask for one.


  • check ISPs want you to remain on as customers, and they may try to offer you a better deal than you have in order to keep you. It's up to you whether or not to accept the deal.
  • check Be firm. ISPs do not give up on retaining customers easily. You may have to insist on a cancellation.


  • close Some ISPs do not cancel your service, despite your insisting that they do. As a result, they continue to bill you for their service. Always be explicit that you want them to completely cancel your account, and get and record any confirmation numbers. If the charge persists, you may need to get your credit card company or an attorney involved.

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About the Author

Jay Darrington has been a professional writer since 2006, specializing in technology. He has published on several online blogs, including iTech24, iPhoneland and Tech101. He holds a Bachelor of Arts in communication technology from California State University.