Can I Cancel an eBay Payment?

By C.D. Crowder

If you use PayPal to buy or sell on eBay, you can cancel and even refund eBay payments. You must act quickly -- if the order is already processed and claimed, you can't cancel the payment through PayPal and must ask for a refund from the seller instead. Buyers may choose to cancel a payment if the seller isn't responding to questions, hasn't shipped the item or the item description changed drastically at the last minute.

Cancel as a Buyer

Step 1

Log in to your PayPal account.

Step 2

Select the “History” tab and select the eBay order you want to cancel.

Step 3

Click “Cancel Payment” under “Order Status/Actions.” PayPal automatically cancels the payment and sends a notification to the seller. If this option isn't available, you must request a refund instead.

Click “Details” beside the order if it's listed as completed. Contact the seller using the provided contact details. Ask for a refund and explain why you're requesting a refund.

Cancel as a Seller

Step 1

Log in to your eBay account, click “My eBay” and select “Selling.”

Step 2

Scroll to the “Sold” section and click “More Actions” beside the order you want to cancel.

Select “Contact Buyer” and explain why you need to cancel the order. Ask the buyer to cancel the transaction. If you haven't claimed the order yet, the buyer can cancel the payment via his PayPal account. If you claimed the order and you've already received payment, you must refund the payment.

Refund a PayPal Payment

Step 1

Log in to your PayPal account.

Step 2

Click “Details” beside the payment you want to refund.

Click “Issue a refund.”

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