A Brother MFC 420CN Won't Print

by Ty Arthur

If you are having trouble getting your Brother MFC-420CN printer to print any images or documents, the problem is most likely brought on by a setting in your operating system or a software glitch. Instead of taking the printer to a technician or contacting customer support, there are several troubleshooting options to locate the problem on your own. After checking your printer settings and installing the latest driver, your printer will be back up and running in no time.


Press the printer's power button until the power turns off. Tap the power button again, and see if the print job automatically starts. Open your computer's "Start" menu if printing does not begin.


Click "Devices and Printers" if you are using Windows 7. If you use Windows Vista, select "Control Panel," and click the "Printer" option underneath the "Hardware and Sound" heading.


Right-click the entry for the Brother MFC-420 CN printer, and select "Resume Printing" if the printing is currently paused. Choose "User Printer Online" if the printer is set to "offline" mode.


Attempt to print a document. Unplug the printer's USB cable from the computer if the device fails to print again. Navigate to the "Downloads" page for your Brother printer.


Choose your computer's operating system from the "Step1: Choose OS" field. Scroll down, and click your language preference in the "Step 2: Select Language" field. Click "Search."


Select the "Download and Information" link next to the "Full Driver & Software Package" heading. Click "Download." Double-click the "Setup.exe" file after it downloads, and follow the on-screen installation directions.


Restart your computer's operating system. Plug the printer's USB cable back into your computer's USB port, and start a new print job.


  • check If your computer runs the Windows XP operating system, select the "Printers and Faxes" option in the Control Panel instead of "Printers" or "Devices and Printers."


  • close It's also possible there is a paper jam preventing the device from printing. Pull open the printer's top lid and check for any stuck paper. Pull the paper gently out of the device to fix the jam.

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About the Author

Ty Arthur has been writing technical and entertainment-related articles for a variety of online sources since 2008. His articles have appeared on Metalunderground.com and many other websites. Arthur attended the Great Falls College of Technology and studied both computer science and creative writing.

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