How to Adjust the Number of Rings on My AT&T Home Phone

By Maya Austen

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When voice mail service is included with your AT&T home phone plan, your phone line is programmed to ring a preset number of times before a call is forwarded to your voice mailbox. Generally when you first sign up for AT&T voice mail service, the AT&T customer service representative will ask you what you want this preset amount to be. This amount is not set in stone however. You can request a change for your ring cycle amount.

General AT&T Customer Guidelines

Step 1

Call the AT&T customer support center. The toll-free phone number is listed on your AT&T billing statement.

Step 2

Tell the AT&T customer service representative that you want to change the number of times your home phone rings before a call is forwarded to your voice mailbox.

Step 3

Provide the AT&T customer service representative with all requested information. Have your AT&T billing statement handy, because you may be asked to supply information listed on the statement, such as your AT&T account number, to verify your ownership of the account. In some instances a small charge is applied to your account for implementing a ring cycle change.

AT&T Illinois Customers

Step 1

Call the AT&T Voice Mail HelpLine at 1-800-233-7719.

Step 2

Enter your 10 digit home phone number, starting with the area code.

Step 3

Follow the voice prompt instructions to set the number of times you want your phone to ring before a call is forwarded to your voice mailbox. There is no charge for this service. The change will take place within 24 hours. However, if you have been an AT&T voice mail subscriber for less than a week, the ring change request can take up to one week to process.

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