How to Troubleshoot an RCA Executive Series Phone

By Christopher Godwin

Updated September 26, 2017

A faulty or damaged phone cable is often the cause of minor telephone problems.
i phone cable and jack image by timur1970 from

The RCA Executive Series phone is a four-line phone with separate rings for easy use, caller ID, call waiting, speakerphone, an intercom function and an LCD display. Though the RCA Executive Series phone is designed for easy use, repairs can be very complex. However, there are some things you can do to diagnose common problems, saving yourself unnecessary repair fees or time without your phone.

Make sure the phones power outlet is properly connected to the wall or surge protector if you are not getting power if the phone is not getting power. Often, a simple loose power cable is to blame.

Test the power outlet with a voltmeter for proper operation if your phone is working intermittently. All voltmeters work differently, so you should check your operations manual if you are unsure of how to test a wall outlet safely and to obtain a proper reading.

Test the prongs on the end of the power cable that plug into the wall or surge protector with your voltmeter. This operation is a bit different than testing a power outlet, so you may need to check your owner’s manual for proper procedure if you are unsure of how to test a power cable.

Disconnect the cable connecting your phone to the phone jack from both the phones input and the phone jack.

Plug the telephone cable into a cable tester that tests phone-type cables for continuity. Cable testers are widely available from electronics supply stores and hardware stores. Like voltmeters, they all work differently, so consult your owner’s manual for more information about proper use on your particular model.

Replace the phone cable with a new cable if it is shown to be faulty during testing. A broken phone cable is often to blame for a phone that is getting power but not able to make calls.

Items you will need

  • Voltmeter

  • Cable tester

  • Replacement phone cable


The RCA Executive Series phone comes with a one-year manufacturer warranty. If your phone is still under warranty, do not attempt to make any repairs that involve opening the phone and altering electronics even if you know what you are doing. Consumer repairs, even if done correctly often void the warranty from the manufacturer.


Do not attempt to repair the power cable if it is determined to be faulty during testing. There is a risk of electrical shock and you could damage internal components. Warnings: