How to Report a Dead Zone to Sprint

by Michael Cox
Ethan Miller/Getty Images News/Getty Images

Seeing your wireless reception drop to zero bars can be frustrating. What's more, it's possible that your wireless provider either isn't aware of the problem or can't easily solve it without building a new cell tower. However, if you're in a "dead zone" where building features block reception, reporting your problem to Sprint could result in your receiving a free femtocell device, which acts as a miniature cell tower, to rectify the issue.

Write down the complete address where you experience the gap in service. To help you, Sprint's Customer Care department will require an address, not just a ZIP code or intersection.

Contact Sprint's customer service department at 1-888-211-4727 to speak with a representative. The department's hours of service are 6 a.m. to midnight Monday through Friday, 7 a.m. to 11 p.m. on Saturdays and 9 a.m. to 9 p.m. on Sundays.

Give the customer-service representative your Sprint wireless number and the address where you're experiencing the problem. The representative can determine whether an outage or another issue is affecting your signal, and let you know if you qualify for a femtocell access point or other assistance.


Before you sign up with Sprint or any wireless provider, check coverage maps to ensure the provider offers reception in the places you need it.

If you don't qualify for a free Airave femtocell, you can lease one from Sprint for a small fee.


Photo Credits

  • Ethan Miller/Getty Images News/Getty Images

About the Author

Michael Cox writes about lifestyle issues, popular culture, sports and technology. In a career spanning more than 10 years, he has contributed to dozens of magazines, books and websites, including and "Adobe Magazine." Cox holds a professional certificate in technical communications from the University of Washington.

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