How to Get Unbanned from Communication on Xbox

By Aaron Parson

Updated September 22, 2017

You cannot use voice chat while under a communication suspension.
i William Thomas Cain/Getty Images News/Getty Images

Microsoft suspends communication privileges on Xbox Live accounts for violations of the Terms of Use and Code of Conduct involving communication, such as sending threatening messages or offensive in-game chat. A communications suspension will prevent you from using any methods of communication on the Xbox. When you get a suspension, you will receive an email and a message on your Xbox notifying you when the suspension will end. If you want to appeal your case or learn more details, you can post on the Xbox forums to receive a reply from an Xbox official.

Visit the "My LIVE account was suspended" board on the Xbox forums (link in Resources).

Click "Sign In" at the top of the page and log in to your Live account.

Press "New Post."

Type a title in the "Subject" line asking about your suspension.

Enter any further questions or appeals you have in the "Description" box. Make sure to include the name of the gamertag with the suspension somewhere in the message.

Click "Post." You will not see your message appear because all messages on the forum must go through manual approval. Do not re-post your message.

Scroll to the bottom of the forum page and click "Settings."

Check the "Receive Emails" box in your settings and click "Save." A Microsoft employee may reply to your post via email, and without this option selected you won't get the message.

Wait for a reply from Microsoft or wait for your suspension period to run its course.


If you know why your account communications were suspended and accept the penalty, you do not need to post a message. Wait until the listed time for your suspension to end.

If you've changed your email address since making your Live account, update it in your settings to make sure you receive any replies from Microsoft.