How to Keep Movies From Getting Pixelated on Netflix Instant Viewby Danielle GreamUpdated September 22, 2017
In addition to DVDs by mail, Netflix offers instant access to movies via computer, TVs, gaming consoles, DVRs and other Internet-capable devices. The quality of the video you select to watch instantly is affected by your network conditions. Though videos play smoothly nearly all of the time, the occasional lapse in video quality, such as pixelating, is remedied by ensuring your setup and signal strength are up to par.
Check your Internet speed. Netflix chooses the video quality of your instant movie based on your Internet speed. Faster speeds ensure a better-quality video. Netflix recommends a connection speed of at least 3.0-Mbps for high-quality video and at least 1.5-Mbps for uninterrupted basic-quality video.
Limit other Internet access while watching your movie. Streaming media, active downloads or games being played by computers on your home network affect Internet speed, causing interruptions in your Netflix Instant View movie.
Position your computer, game console or TV within close proximity to your router to ensure a strong signal, if using a wireless connection to retrieve your movie.
Avoid using cordless phones and microwave ovens during the movie, if they are in a position that may affect your signal strength. Netflix advises customers that these items have been known to cause interruption in wireless signals.
Once you've tested your Internet speed, ensure that it is the speed you are paying for through your Internet provider. If not, request that the provider correct the issue. If you are unable to resolve issues with your Netflix movie quality, visit Netflix's contact page at netflix.com/ContactUs, click the "Problem watching instantly" link and answer the questions to submit a help ticket.
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