I Can't Watch Netflix Movies on My Computer

By Chris Miksen

Updated September 28, 2017

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Netflix offers users the choice of watching movies by ordering DVDs, watching them via game consoles or through their computers. If you just signed into your Netflix account, chose a movie and waited as nothing appeared, then you’ve encountered a problem either with your computer or your Netflix account. You can fix most issues by accessing your Netflix account or updating your computer.

Visit Netflix.com and sign into your account. Click “Your Account and Help” at the top-right corner of the page. Confirm that your account is active and is not canceled or on hold.

Click “Change Plans” while still on the “Your Account” page. Make sure that you have an unlimited plan. Limited plans only allow you to watch streaming movies for two hours per month, while unlimited plans allow for unlimited streaming.

Watch Netflix through either the latest Firefox or Internet Explorer. As of January 2011, Netflix only supports Internet Explorer and Firefox on the PC. All other browsers are currently unsupported and you may experience technical difficulties while watching movies on unsupported browsers, or Netflix may not work at all.

Confirm that your computer meets the minimum system requirements. You must use either Windows 7 or Windows XP with service pack 2. Click the Windows “Start” menu and type “System Information” in the search field. If you’re using Windows XP, click “My Computer” and click “System Information.” Make sure that you have at least 512 MB RAM and 1.2 GHz

Update your video card. Outdated video cards may negatively affect your Netflix experience. Visit the website of your video card manufacturer to download any new drivers.