I Forgot My Xbox LIVE Email and Password

By Seth Amery

Updated September 22, 2017

Close-up of Xbox controller.
i Rachel Murray/Getty Images Entertainment/Getty Images

Forgetting your password is already enough trouble, but forgetting your email can make recovering an online account seem impossible. If you can't seem to remember either the email or the password for your Xbox Live account, you can retrieve this information through your Xbox console or the Xbox website.

Recovering Your Email Address

There are two ways to recover your Microsoft email address: either through your Xbox console or by contacting Microsoft. There is no way to recover an email address on the website by yourself. On the Xbox 360 console, you'll find your email address listed in "Account Security" within your account settings. If your profile is part of a family, you can sign in on another adult profile on the Xbox One. In Settings, scroll to your profile under the Family column, choosing to remove the profile from the family. Go back to the Settings menu and select your profile again, followed by "Add to this Xbox." This displays your email address, and you may sign in with your password at this point.

Recovering Your Password

Unlike an email address, you can recover your Xbox Live password directly on the website. Navigate to the "Get back into your account" page (see Resources) and select "I forgot my password." Type in your email address and complete the CAPTCHA. From here, you can either send a verification link to your email or a code to your phone. When you click the link or enter the code on the following page, you can enter a new password for your Xbox Live account. Alternatively, select "I forgot my password" when attempting to sign in on your Xbox One console.