How to Tell If an eTicket Is Real

By Jordan Meyers

Updated September 22, 2017

Scam artists sometimes use e-tickets to dupe unsuspecting buyers.
i admit one ticket image by robert mobley from

E-tickets provide convenience when you purchase a ticket to a concert, game or other type of event. When you purchase an e-ticket, you don't have to wait for it to arrive in the mail or pay extra for shipping to your home or office. You can even avoid trouble if you misplace your e-ticket around the house or office. In most cases, replacing it only requires you to print a new e-ticket on your printer. If you obtain an e-ticket from a third party, however, you may need to confirm its legitimacy.

Ask the seller of the e-ticket to provide you with a copy of the confirmation he received when he purchased the ticket. You can use the confirmation information to check on the ticket's legitimacy.

Contact the venue or ticket seller by phone with the e-ticket handy. Provide the e-ticket number and ask the company to confirm the sale of the ticket.

Visit the box office of the venue or the ticketing company and ask a company representative to examine your e-ticket document. The representative should tell you whether the e-ticket number or confirmation number is legitimate or not.

Understand that receiving confirmation of the legitimacy of your e-ticket number or the associated order number doesn't guarantee your admission to an event. A scam artist may purchase a legitimate e-ticket and then sell copies of it to multiple buyers. You may not discover a problem with your ticket until you try to enter the event and learn that someone used the same ticket number before you arrived.


If you purchase an e-ticket from a reputable vendor, take the credit card you used to make the transaction and photo identification to the event. A ticket taker may ask you to produce these things at the gate, especially if a dispute arises over the e-ticket.

If you receive an e-ticket from the original purchaser, request a photocopy of the credit card used to purchase it as well as a written authorization giving you the right to use the ticket. Take these documents, as well as your photo ID, with you to the event.

If you purchase a bogus e-ticket, report the purchase to a law enforcement official right way. Provide detailed information about where you purchased the ticket, the method of payment you used and the contact information the seller provided. While you may not get your money back, you may help prevent the scam artist from striking again.


Restrict your purchases of e-tickets to people and businesses you trust. You can safely purchase e-tickets from well-known ticketing companies and venues that hold events. You may also feel comfortable purchasing an e-ticket from a close friend or family member. Buying e-tickets from unknown companies and personal sellers with whom you do not have a relationship increases your risk of getting a bogus ticket.