x

How to Get Into Your Yahoo Email When You Don't Know Your Password and Your Secret Answer

by Angela M. WheelandUpdated September 28, 2017

Gaining access to your Yahoo! Mail account can be frustrating if you do not know your secret answers to the secret questions. When you created your account, you entered personal information into the Yahoo! sign-up form that can aid you in password retrieval. If you know the zip code or alternate email address registered to your Yahoo! account, you can easily retrieve your Yahoo! Mail password.

Access Your Email with Alternate Email

Navigate to the Yahoo! Mail website and click the "I can't access my account" link.

Click the button next to "My account may have been compromised."

Enter your Yahoo! ID and security code into the corresponding fields. Click "Next."

Enter the alternate email entered when you created your Yahoo! Mail account. Yahoo! gives you a hint as to what your alternate email looks like (xxxxxxa@cxxxx.net). Click "Next" and Yahoo! will email you a link to reset your password.

Access Your Email Without an Alternate Email

Navigate to the Yahoo! Mail website and click the "I can't access my account" link.

Click the button next to "My account may have been compromised."

Enter your Yahoo ID and the security code into the corresponding fields. Click "Next."

Click the button next to "I can't access any of the above" and click "Next."

Verify your birthday, country of residence and postal code. Remember that you may have moved since you created your account, so update this accordingly. Click "Next."

Answer the password-hint question and reset your password.

Tips

If you still cannot access your Yahoo! Mail account, try contacting Yahoo! at 866-562-7219. They are open Monday to Friday, from 8:30 a.m. to 5 p.m. PST.

Video of the Day

Brought to you by Techwalla
Brought to you by Techwalla

More Articles