Certain Web Pages Won't Open

by Elizabeth ChaplinUpdated September 28, 2017

Sometimes, when browsing the Internet, a website loads with an error page or does not load at all. However, other Web pages seem to work fine. There are several reasons why you might not be able to connect to certain web pages. Causes include not having the most recent version of Adobe Flash Player installed, blocked websites and your computer’s saved temporary files, otherwise known as cache and cookies. Fix these problems to continue surfing the Internet without connection or loading problems.

Flash-Based Web Page

Open your web browser and go to get.adobe.com/flashplayer (see Resources). Many websites are made with Flash, and if the most current version is not installed on your computer, the page will not load.

Click on “Agree and Install Now.” If you are using Mozilla Firefox, click on the “Allow” button in the upper left corner of the screen that appears in the yellow bar.

Click on “Install Now” in the confirmation dialog box that appears. Allow Flash Player to download, then restart your browser and access the desired web page.

Blocked Website

Open your web browser and go to a proxy website, which will bypass your computer’s IP address and connect to the desired web page with a different address. Examples of proxy websites are HideMyAss.com and Flyproxy.com (see Resources).

Type in the web page you are trying to access in the designated box.

Click “Go” or “OK” to access the web page.

Temporary Internet Files

Go to “Tools” and select “Clear Recent History” if you are using Mozilla Firefox. If you are using Internet Explorer, go to “Tools” and select “Delete Browsing History.”

Place a check mark next to “Cookies” and “Cache” in Firefox. Click the check boxes next to “Temporary Internet Files” and “Cookies” in Internet Explorer.

Click “OK” to delete the temporary Internet files and go to the desired web page.

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