How to Troubleshoot a Logitech Wireless Mouse That Does Not Workby Patrick Nelson ; Updated September 28, 2017
Logitech wireless mice operate in a slightly different technological sphere to wired mice. Wireless mice need batteries, they need to be turned on and they need an interference-free radio environment. One advantage of wireless mice is that they tend to function with laser or optical parts rather than a ball and wheels, so there are fewer moving parts to go wrong. However, optical and laser wireless mice have considerations to take into account.
Change the batteries in the mouse if the mouse doesn’t work. Remove the battery cover and insert new batteries. Turn the Logitech wireless mouse on with the switch on the mouse.
Plug the USB receiver into a USB jack on the computer. Try to use a free jack that’s actually on the computer rather than one that’s in a hub. Test the jack first. Try plugging in a printer and see if the printer is recognized--that way you know the USB jack is good. USB jacks are notorious in that you frequently get a bad jack on a computer.
Turn off devices that are in the same frequency range as the mouse. Logitech wireless mice operate at 2.4 GHz, which is in the same area as Wi-Fi routers and older cordless phones. Start by turning those devices off and see if you can eliminate any causes of interference. Test with wireless speakers too, then computer power supplies, monitors, cellular telephones and garage door openers.
Place the mouse on a flat surface that doesn’t reflect. Avoid metal surfaces too.